The Redcliffe Seniors Computer Club provides training to mature aged residents at minimal cost. Our non profit club is staffed by qualified volunteers able to train you from the basics to advanced computer skills. These include Windows 7, E-mail, Word, Excel, Publisher, Internet, Photography, Image Editing, Skype and many others. Redcliffe, Redcliffe Peninsula, Redcliffe Peninsular, computer, club, redcliffe seniors computer club, Kippa-ring, S Triple C, SCCC, seniors, senior, mature, training, Word, Excel, Publisher, Windows 7, Internet, E-mail, email, Word, Excel, Publisher, tutoring, teaching, Skype, Photography, image editing, kippa ring, kippa-ring, caboolture, clontarf, margate, scarborough, north lakes, burpengary, morayfield, sandgate, deception bay, kallangur, woody point, newport, brighton, shorncliffe, strathpine, pine rivers, brendale, deagon, bracken ridge, rothwell
 


  Redcliffe Seniors Computer Club
  Serving the Redcliffe Peninsula and surrounding areas.



JUN 15

Newsletters 2017

posted by Peter on June 15, 2017 6:05 as General






MAY 15

RansomWare ALERT

posted by Peter on May 15, 2017 4:46 as General




Click on Ransomware.pdf to read.
Click on XP-update.exe to download patch update.

http://rscc.com.au/newsletters/Ransomware.pdf
http://rscc.com.au/newsletters/XP-update.exe



DEC 19

December 2016 Newsletter

posted by Peter on December 19, 2016 2:50 as General




Newsletter

December 2016


2G network shutdown


A number of members have expressed concern about the impending shutdown of the 2G networks by both Telstra and Optus.


Telstra will be shutting its network on 1 December 2016, Optus will close theirs in April 2017, and Vodafone will follow on 30 September 2017.


The Telstra shutdown will also affect Boost Mobile customers, while the Optus shutdown will affect Amaysim and Virgin customers.


Many people have received messages from their provider telling them about the shutdown, but are not sure whether their phone is 2G or not.


There are two things that need to be checked: your SIM card and your device.


If you have a fairly recent phone with an old SIM you may just need a new card. On the other hand, if you have an old phone, you may need to get a new one.


Here’s what you can do to check whether you need to upgrade or not.


  • Check the symbol at the top of the screen.

o   If it shows 2G, E, Edge or GPRS, then you need to take action.

o   If your phone is very old, you may not get any symbols at all, in which case you will be affected.

o   If you get a 3G or 4G symbol, you are not affected and you don’t need to do anything.

  • ·         If you are with Telstra you can check your SIM card.

o   Shut down your phone and remove the SIM.
If the SIM card does not have the Next G or T logo on it, then you may need a new SIM.

o    - You can check whether your device is affected by going to the Telstra website (www.telstra.com), typing ‘device compatible’ into the search box, then follow the instructions on the page.


  • ·         If you are with Optus check your device by going to the Optus coverage map (http://www.optus.com.au/shop/mobile/network/coverage), then click on the ‘non Optus device’ option and enter your phone’s IMEI number to check if 2G, 3G or 4G coverage is available with your device. To find your IMEI NUMBER, type *#06# into your phone keypad.

If in doubt, you can go to your service providers shop for help.


Any new phone will probably be a smartphone, which is basically a pocket computer that can make phone calls.


Remember, the club has tutors who can help you understand how to use your new phone.

 

Searching without typing


Lots of people have trouble typing on their smartphones and tablets.


It could simply be that the keyboard is too small (very common with men who have large fingers), that they have arthritis in their hands, or that they are not very familiar with the QWERTY keyboard.


An easy way to get around this is to use your device’s voice search capability.


On some devices, you can activate the voice command function by pressing and holding the home button for a second or two.


On others, you can use Google; simply open your browser at the Google page and you should see a microphone icon, which you just have to tap.


If you are using the Google app, you can say, "OK Google”.


It is a good idea to think about what you want to search before you start the voice system, as the software tends to be very sensitive and can pick up ‘ums’ and ‘ahs’ and think they are your search commands.


You might even want to write your search phrases down and then read them out until you get used to the way things work.


You should speak clearly, but there’s no need to speak slowly.

 

Christmas/New Year shutdown

Please note that the club will be shut from Friday 9 December 2016 until Monday 16 January 2017.


Wishing all our members and their loved ones a very happy and safe holiday, and a prosperous new year.





NOV 21

Newsletter November 2016

posted by Peter on November 21, 2016 3:09 as General





               Newsletter       November 2016


New management committee


The Annual General Meeting held on 9 November 2016 at the Redcliffe Library, elected a new Management Committee.
The office bearers for the coming year are:

President:

Secretary:

Treasurer:

Vice-President:

Assistant Secretary:

Assistant Treasurer:

Committee members:

Gaylene Masters Rees

Peter Emmerson

Kel Booth

Wayne Parker

Janet Wells

Ian Stewart

Dot Thomson, Jennie Booth


A big ‘thank you’ to Mary McMcKernon, who has retired from the committee after many years of tireless effort.
Your experience and expertise will be greatly missed. We are all very glad, however, that you will continue your wonderful work as a tutor.

Welcome to Kel Booth, who has taken on the role of Treasurer, and Jennie Booth who has joined the team as a committee member.

And another big ‘thank you’ to all our committee members. As a 100 per cent volunteer organisation, we could not operate without you.


Christmas party

The RSCC Christmas party is being held on 7 December 2016, at the Redcliffe Golf Club, Handsworth Street, Clontarf. Partners and friends are most welcome.

The party will kick off at 12 noon, and for only $35 you can enjoy a delicious Christmas buffet. There will also be a lucky door prize, and our Christmas hamper raffle will be drawn.

If you would like to come along, please ring the club on 3203 5593 to reserve your place, or drop in to the clubhouse. Payment needs to be made by 1 December.

Even if you aren’t going to the lunch, you could win a great Christmas hamper in our raffle. Tickets are available from the clubhouse.



Watch out for delivery scams

As mentioned in last month’s newsletter, it’s very easy to be fooled by parcel delivery scams.

With Christmas nearly upon us, more and more people are buying presents online and gifts are being posted by family and friends.

It pays to watch out for emails purporting to be from Australia Post, DHL, FedEx, TNT, UPS, or any other parcel delivery company.

These emails can look very convincing, with legitimate logos, disclaimers, and even anti-scam messages, so it’s easy to get caught out, especially if you have requested parcel tracking on a purchase.

Parcel Post Medium (3kg) Satchel - 10 PackBefore you click on any link think:

  • Does the email ask for money to deliver a parcel?

  • Are there grammatical errors in the email?

  • Does the email refer to pounds rather than kilos?

  • Does the sender’s address look genuine? (If your email program doesn’t show the full sender address, try hovering your cursor over it: most programs will then show the details.)

  • How would the delivery company get my email address?

  • Am I expecting a parcel?

  • Have I bought anything online that is ready to be delivered? Most companies these days send an email telling you your order is being despatched.

Remember, legitimate companies and Australia Post will never ask for payment to deliver a parcel.

If in doubt, look up the company’s phone number (don’t trust the one in the email) and ring them to check.

Whatever you do, do not click on any hyperlinks in the email.

These days the scammers are more than likely going to infect your computer with ransomware, which will lock up your computer and your only real option will be to reformat your hard disk, reload your software and load your backup files.

For more information on these and other types of scams, go to www.scamwatch.gov.au





OCT 16

Newsletter October 2016

posted by Peter on October 16, 2016 5:05 as General




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OCTOBER NEWSLETTER

 

Hello and welcome to another edition of our Newsletter.  October is upon us and we are getting organized for our November Annual General Meeting


The meeting is to be held at the Redcliffe Library on Wednesday 9th November at 10am.  Please put this on your calendar if you would like to attend.  We will be having a guest speaker at the meeting – probably a member of the Police giving us a good brush-up on security in general. We have not quite finalized this undertaking.


There will be an election of office bearers and committee at this meeting.  All positions will be declared vacant and nominations will be called for positions of President, Secretary, Treasurer, Asst Secretary and Asst Treasurer. They will all automatically then become committee members, plus we then need an additional 2 committee members – 7 positions in total.  There will be nomination forms available at the clubhouse prior to the meeting and additional forms at the meeting.  If more than one person is nominated for a position, a vote will be taken at the meeting to elect the preferred candidate.  Don’t be shy – nominate if you would like to become more involved with your club.


Our founding member, Pete Woodward, has withdrawn his services temporarily from the club due to poor health.  He will be away for a number of months.  We wish him well and hope for a speedy recovery.


Our new tutor, Des Jackson, has settled in and has been teaching lessons for a few weeks now.  With Gracelyn away, Jennie Booth has taken over the duties of maintaining our Facebook page and teaching facebook to any members requiring help in this area.


Tutors teaching days are being rearranged for 2017 as we have tutors wishing to teach on different days.  If you have a favourite tutor, you will need to check which day he/she will be teaching, if you wish to take lessons with him/her.  With new tutors like Jennie, Wayne and Des now being available, Ian and Mary will be reducing their teaching days.  When the 2017 roster for tutors is finalized, we shall advise the schedule – probably in the November Newsletter.


We had another case of ransomware last week.  A new prospective member rang in to ask for help as she had been caught with the AGL scam.  Unfortunately we were unable to help. We could only refer her to an IT guru for help. She did have her data backed up which was a godsend.  Please be very careful with these scams as detailed in the last newsletter.  They are lethal….


The club purchased a new A3 size printer/copier last month.  If any member needs to have A3 printing done, the club can provide the service. We can also laminate documents or posters up to A3 size.


I know it is only October but we have already organized our annual Xmas party for this year.  It will be held at the Redcliffe Golf Club, as it was last year, on Wednesday, December 7th at midday.  Cost will be $35/person and will be a 2 course full Christmas meal with coffee/tea provided. There will be a raffle conducted too for a large Christmas hamper with a smaller one as 2nd prize.  It is necessary for us to advise numbers to the golf club well before the event, so please put it in your calendar and advise us of your intentions to attend.  Tickets need to be purchased at our club at least 2 weeks prior to the event. Last year was a great event and this year should be the same. It is a fun get-together where you can meet fellow members and tutors.


That’s about it for this month.  Don’t forget the AGM on the 9th November.


Happy computing.




SEP 7

NewsLetter September 2016

posted by Peter on September 07, 2016 0:00 as General




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SEPTEMBER NEWSLETTER

 

 

Hello and welcome to our September newsletter.  We hope everyone is happily and safely using their computers/tablets and phones.

 

On the subject of "safety”, we have come across a couple of very nasty "ransom-ware” emails recently.  They are supposedly from either Australia Post or AGL, the electricity supplier.  The Aus Post one tells you there is a parcel awaiting delivery and asks you to click on a link to follow where it is.  Needless to say, if you click on it, you will allow a very nasty virus into your computer which will encrypt all your files.  The AGL one follows a similar path, telling you that your statement can now be viewed on line and telling you to fill out a text box with letters as shown, so you can access the account. It also then encrypts your files.

You then receive an email from the culprits demanding money from you in return for releasing your files from the encryption.  We strongly suggest you do NOT pay them as there is no guarantee they will release your files and you are telling them you are prepared to pay them for their crimes.  You could easily be targeted again.

 

The best protection is to be careful with emails – Aus Post never send emails of this nature – where would they get your email address from?? - and AGL always address you personally when sending messages and account statements.

 

Secondly, you should also have a GOOD antivirus and anti-malware program installed and working to try to catch these scams before they infiltrate your computer.

 

Thirdly, keep your important files backed up to an external hard drive or the "cloud” and keep the backup drive disconnected from the computer at all times, other than when doing backups. If it stays connected at all times, the virus can easily damage the files in the backup as well and you lose the ability to rescue them.  Encrypted files are almost impossible to recover, even by IT professionals.

 

Internet Banking

 

Many of us use the facility of internet banking and, when done from home via your own computer or from another secure computer or network, it is a very convenient and safe practice.  The BIG NO-NO is to use your laptop/tablet/smart phone on an insecure public wireless network, such as at an airport or internet café, to do internet banking or any financial transaction.  This is an open invitation for criminals to obtain your login data and use it to empty your bank account.

 

Laptops – the 4 extra laptops we bought in have sold quickly.  Much research has located some more at the same price at the time of writing. We have no idea when this stock will be sold out, so if anyone wants one, please advise us ASAP and we will see if one is available.  These are well specified laptops and are very good value.

 

We have temporarily lost one of our tutors, Gracelyn, as she has other commitments for the next few months. Hopefully, we shall see her back in the future as she has been an excellent tutor.  A new man, Des Jackson, will be starting shortly with us. He has done tutoring previously so should be an asset to our club.

Planning on heading overseas?  Lucky you. Planning on taking your smartphone?  You might want to keep reading.

International roaming is when your phone automatically connects to a local mobile phone network while you're overseas. Although it sounds convenient, it isn’t cheap. The cost of the calls you make can be exorbitant and you might be charged for calls you receive as well. Receiving SMS/MMS is usually free, but it will usually cost more to send them back.

The real culprit behind overseas bill shock is the cost of data usage.

The cost of overseas data use is ridiculous: PAYG data charges while travelling can be around $3 per MB, meaning that you could be charged this for looking at a single standard web page. Upload a photo to Facebook and you’ll be charged around four dollars at the same rate. If you imagine how much you use your phone each day, it is easy to see how you could get yourself into trouble.

So what can you do about it?

The cheapest option is to swap your Australian SIM card in your phone/tablet for a local prepaid SIM upon arrival.  Internet access will work out about 90% cheaper (depending on where you land) and you can make low-rate calls to local numbers.

You’ll need to make sure that your phone can be unlocked from your network, and is compatible with the overseas local networks. SIM cards can usually be purchased at airports; and though it may cost you a little more, airport retailers are accustomed to dealing with travelers and you can be confident it will be good to go from the minute you leave the terminal.

If your phone is locked to a provider, the best option is to leave your phone at home and purchase a cheap basic prepaid phone with a prepaid sim at your holiday destination.

The one drawback to both of these methods is that you won’t be automatically reachable on your regular number, so make sure you’ve left alternative contact details such as an email address with everyone back home or, once you have obtained your local sim card, advise your folks at home of the number to ring.

Credit Card surcharges

No doubt you have been charged at various retail outlets for using your credit/debit card for purchases.  Some of the charges have been exorbitant.  New rules are coming into force shortly to protect us all against these charges.

From 1 Sept 2016, large companies should be reported if they charge roughly more than 0.5% on Debit Cards, roughly more than 1.5% on Visa & MasterCard, & roughly more than 2.5% & to 3% on Bank issued Amex cards. It will apply to all companies next year from 1 Sept 2017.

A large company is defined by at least two of the following criteria: Gross revenue of $25 million or more, assets worth at least $12.5 million or with 50 or more employees.

 

Our Annual General Meeting is due in early November.  We will keep you advised of this meeting, its timing and location, as we would like to see you all taking an interest in your club’s activities and progress.  There will be an election of office bearers and anyone who would like to help in the running of this club is welcome to nominate for any position – President, Secretary, Treasurer, committee member. Please advise us well before the meeting if you are interested.

 

All for this month – happy computing.

 



AUG 14

NewsLetter August 2016

posted by Peter on August 14, 2016 4:18 as General






AUGUST NEWSLETTER


Welcome to the August edition of the club newsletter.


Club News


Once again we are getting quite busy with new and existing members taking lessons in their required programs.  Tutors are quite busy.


Mary conducted a workshop on tablets and it was well attended and appreciated.


We have purchased a few laptops to temporarily avoid the price increase due to the cessation of Windows 10 free upgrades – yes, it’s all over folks.  No more freebies from Microsoft.  We still have 3 laptops unallocated at the time of writing so, if you are interested, be quick.


The Scouts have permanently vacated the building now so we are no longer required to pay rent. That is saving our club a few hundred dollars each month.


Our Council has not found us a more suitable location as yet but we live in hope.


Technical Help


There are apps now available for your smart phone or tablet for emergency use.  These are not for general use but can be used in emergencies when out of range of ordinary cell phone coverage – the phones will make contact through a satellite instead.  These apps are available from Apps store or Google Play, depending on the type of device you are using.


If you are having trouble reading your emails in Microsoft Outlook, there is a magnifying glass symbol in the top RH corner that enables the page to be magnified.  Similarly, when viewing a webpage, hold down the CTRL button on your keyboard and rotate the scroll on your mouse. The page will get larger or smaller as you scroll.

 

Ransomware is a program that is downloaded on your computer unknown to you that can encrypt your files and demand a ransom to unlock your files.  Even if you pay a ransom there is no guarantee that you files will be unlocked. This can occur through an email, word document or a pop up when surfing the net. This program looks legitimate because it addresses you personally gaining the information through social media.


A common ransomware in Australia is Locky. It looks like an email from Australia Post, telling you to print an attached "shipment confirmation" and bring it into an AusPost store, along with ID, to collect a parcel. If you download and open the attachment a program locks your computer files and a ransom fee in bitcoins worth hundreds of dollars is demanded. (The easiest way to think about bitcoins is they’re money for the internet).


Ways to protect yourself


  • Australia Post will put a notice in your letter box if a package was undeliverable. Delete any email claiming to be from Australia Post about an undelivered package.
  • Do not click on links or download files in emails you receive out of the blue — especially   if they are executable (.exe) files or zip files. These files are likely to contain malware.
  • Backup up your files to external hard drive. If your computer is infected by malware or ransomware you can restore the factory settings and easily re-install all of your software and data. Just be very careful to only back up your files if they are not affected.  If you backup the system after infection, your backup will also be encrypted.
  • Use reputable antivirus and software and a firewall.

Microsoft have now released a major update for Windows 10.  It has not been downloaded in automatic updates yet at the time of writing.  

We have investigated the update and have to advise that it is LARGE and will use up 3-5 or more GIG’s of your data. We have done one and it was over 5GIG. It will vary with different laptops.  

If you have a small data plan, you may need to consider how you intend to accommodate this. Rather than wait for the update to occur automatically and use up all your data and more, we can manually install the update for you at the club. It takes many hours and can’t be done during a one hour lesson. You would have to leave your laptop with us for 24 hours for the update to be done.  Cost to you would be $30 to cover the time taken and data usage. If you want to take advantage of this offer, be quick as the automatic update is imminent.

 

General News

 

The NBN is starting to be connected to premises on the Peninsula.  

Be aware that you do NOT have to stay with your present internet provider if you can find a better one.  

Spend a little time looking – might save you some money. Look for a suitable plan, considering data requirements and download speed.  Remember that with more and more tasks are being done via the internet and data you used last year might become inadequate next year.  The above-mentioned update from Microsoft is a prime example. Programs like Netflix and Fetch for example, are becoming more common and use up data.  Be a little generous with data and speed and perhaps choose a minimum of 10GIG/month and 5oMPBS download speed for normal use. Even that will not cover large downloads such as multiple movies - so consider your possible requirements.  Also consider bundling phones and internet on a plan to save money.

 

Census Issues


According to the Bureau of Statistics, the recent problems with the census were caused by a Denial of Service (DoS) attack. So, what is that?  First of all, DoS is not a "hack”; no one gains access to the servers or any of the information on it, but it is often used to hide a real attack on stored data.


The aim of a DoS attack is to make the servers crash, or force its operators to take it off line, by overwhelming it with attempts to connect ("hits”). These could be thousands per minute. This means that the servers cannot provide service to its legitimate customers.  The most common type of DoS is a "distributed denial of service” (DDoS) attack. In this type of attack, the perpetrators use a "botnet” - thousands of computers they have brought under their control by using malware like Trogans.


But the main reason for the Census website crash was the failure of the Geo-blocking system that was supposed to stop access to the website from outside Australia.


You can help keep your computer safe and stop it from becoming part of a botnet by making sure you keep your anti-virus and firewall software-up-to date.


What’s a hack?


Basically, a hack is an attack on a computer. Common types of hacks are used to steal personal information, such as passwords for bank accounts, or contact lists that are used for spamming.


Hackers can attack websites and deface them.  They can also use malware (programs designed to disrupt or damage a computer) to turn a computer into a ‘bot (robot) that can be used for denial of service attacks. Not all Hackers are bad people, most large corporations & governments employ them to find weaknesses in their online systems.


A good firewall and anti-virus help minimise the chances of getting hacked. Recent versions of Windows come with a firewall and an excellent free anti-virus program called Windows Defender.

 

All for this month.  Happy computing.



JUL 19

NewsLetter July 2016

posted by Peter on July 19, 2016 0:00 as General